Frequently Asked Questions
Clear answers to help you feel confident before filing.
How do I get started with filing my taxes? Getting started is easy. Click the “File NOW” button and complete the secure intake form. Need an estimate first? Click "Free Tax Estimate" first! Once submitted, we’ll review your information and guide you through the next steps.
What documents do I need to file my taxes? Common documents include W-2s, 1099s, SSN Cards, Direct Deposit Information, 1095-A (if applicable), IP-PIN (if applicable), and any tax forms related to income, deductions, or credits. After you submit your intake form, we’ll let you know if anything additional is needed.
How much do your tax preparation services cost? Pricing is personalized to your specific tax return situation. Our pricing is transparent and shared upfront after reviewing your information. There are no hidden fees, and you’ll know the exact cost before moving forward.
How long does the tax preparation process take? Turnaround time depends on your tax situation, but returns are completed efficiently once all documents are received. We prioritize accuracy while maintaining timely service. Average time is 24-48 hours once ALL documents are received.
What is the usual turnaround time for me to receive my tax refund? After the IRS has accepted your return, Most tax refunds are issued by the IRS within 7-21 days (three weeks) for taxpayers who file electronically and choose direct deposit. Processing times can vary based on filing method, credits claimed, and IRS review timelines.
Is my information secure? Yes. We use secure systems to protect your personal and financial information and follow strict confidentiality standards.
Can you help if I’ve already filed but think something is wrong? Yes. We can review previously filed returns, identify potential errors, and discuss options for corrections or amendments if needed. Our goal is to make sure your taxes are filed correctly and in your best interest.
How can I track my refund or get an update on my status?